Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise any complaint about our service, content, payments or your personal data with our Grievance Officer.

Grievance Officer

Timelines

• Acknowledgement within 48 hours.
• Resolution within 30 days (requests to remove unlawful content are handled within the shorter timelines required by law).

Raise a grievance

Signed-in users can use the form below so we can track it against your account. Anyone can also email the Grievance Officer directly.

Escalation

If you are not satisfied with our response, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in), the appropriate Consumer Commission, or — for personal data matters — the Data Protection Board of India.